Facing TV Problems? Ask a TV Technician.
Hello, What specific jack on the TV are you using, and connected to what surround sound/external speakers please?
Also, did you have this working before and it stopped- or first time setting it up please?
Thanks. There's 3 audio outs- 3.5mm stereo, optical and HDMI ARC.
Tell me more about the system....
What's connected to the TV for sources (cable box, DVD player, etc.)?
Have you tried EACH one to see if all have no sound?
Or is there just a cable box in the system?
Are you still with me?