How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I have a akai rear projection tv 4799HD red light comes on

Customer Question

I have a akai rear projection tv 4799HD red light comes on no picture or sound
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.

Hello and sorry you're having problems. In order to determine what's causing this, I need to ask you for more information.
1) How long have you owned the set for and when did the problem occur?
2) What is connected to the TV for sources (cable box, DVD player, etc.), and does this issue occur regardless of which source you're viewing from?
3) If you press MENU using the original TV remote, or the MENU button on the TV itself- does the MENU display normally?

Customer: replied 2 years ago.
Menu does not display when the button on the remote or tv pressed
Expert:  Aric replied 2 years ago.

When you press power can you hear the high voltage "Click" sound and does the screen attempt to light even for a second?

Customer: replied 2 years ago.
No high voltage click sound the red light just comes on
Expert:  Aric replied 2 years ago.

Okay, this indicates a hardware failure in the TV- what is your experience testing voltages and working inside of high voltage electronics? Are you looking to try to repair this yourself? Or are you looking for a diagnosis and repair estimate please?

Customer: replied 2 years ago.
I have a degree in electronics