TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Our Vizio tv model number e472vle, has stopped responding it

Customer Question
is playing the antenna and...
Our Vizio tv model number e472vle, has stopped responding it is playing the antenna and that is working fine but it won't change anything else on the tv itself or the remote.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
10/23/2015
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,425
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What do you mean it wont' change anything?
Will it respond to volume, or the menu?
Does it just seem to be "frozen"?

Ask Your Own TV Question
Customer reply replied 2 years ago
The Channel, volume, input on and off don't respond at all.
TV Technician: Nathan, Installer replied 2 years ago

But other functions do?
(menu, power, etc)?

As an initial step, can you please unplug power to the tv for a minute for a quick reset, and let me know how things behave then?

Ask Your Own TV Question
Customer reply replied 2 years ago
We installed a video survalence system and my husband unplugged the tv and when he plugged it back in that's what happened.
Customer reply replied 2 years ago
No nothing works though the tv is playing the channel it's stuck on at the volume it's stuck on.
TV Technician: Nathan, Installer replied 2 years ago

There are many possible causes of this issue. Please do the quick unplug/reset as requested to see if that restores functionality.

Ask Your Own TV Question
Customer reply replied 2 years ago
Ok I turned it back on now there is audio and not visual but nothing else works
TV Technician: Nathan, Installer replied 2 years ago

Okay can you please disconnect the surveillance system that you had hooked up previously, leave it disconnected, and unplug the tv again for a moment, then check how the antenna works at that point.

Ask Your Own TV Question
Customer reply replied 2 years ago
Ok did that, the visual and audio are working again but non of the buttons.
TV Technician: Nathan, Installer replied 2 years ago

No buttons on either tv itself or the remote?

Ask Your Own TV Question
Customer reply replied 2 years ago
Byes that is correct the power on works but not off.
TV Technician: Nathan, Installer replied 2 years ago

Thanks for confirming.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc). This is most likely the result of damage induced while connecting the camera system.

This could also be the result of age related wear and tear; as a 2012 model tv, that type of failure wouldn’t be surprising.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

Let me know the results, and I'll advise further if needed.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 2 years ago

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan

Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,425
27,425 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Trying to set up antenna TV and when channels are scanned it
trying to set up antenna TV and when channels are scanned it does not find any channels - zero … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
31 satisfied customers
Would like to hook up to HD antenna, but have lost
Would like to hook up to HD antenna, but have lost instructions on how to do that. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
I am trying to hook up a flat antennae. I have the unit
I am trying to hook up a flat antennae. I have the unit hooked up, but the screen says “no signal”. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Got an over the air antenna to install, but its asking for a
Got an over the air antenna to install, but its asking for a access code … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
My cable antenna in port just broke. Is there any way to fix
My cable antenna in port just broke. Is there any way to fix this or work around it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
I'm trying to connect a Clear TV X-72 HDTV indoor antenna to
I'm trying to connect a Clear TV X-72 HDTV indoor antenna to my Haier 19 in TV Model L19B1120 … read more
Nathan
Nathan
Installer
27,425 satisfied customers
WHICH ANTENNA CABLE IS SUITABLE FOR LG OLED TV? CURVED
WORKS WELL WITH HDMI I WANT TO TRY USING PLUG/SOCKET AT … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Our TV was working fine off of a outside Antenna and Sling
Our TV was working fine off of a outside Antenna and Sling tv internet line. But now it will not pickup the signal on the antenna. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Will not recognize antenna. Panasonic model PT-53TW53G. Only
Only use antenna ports. Neither ports recognize antenna. States to attach antenna. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,654 satisfied customers
Antenna will not turn can it be greased ive had it for
antenna will not turn can it be greased ive had it for several years and not used it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have a KDLW700b. Direct antenna input. It is stuck on a
I have a KDLW700b. Direct antenna input. It is stuck on a 4:3 ratio. When I press the aspect ratio button it says "Feature not available with current signal". … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I'm attempting to install an analog antenna to my sharp
I'm attempting to install an analog antenna to my sharp aquos with no luck. I can switch the input from hdmi to TV and it will switch to a snow screen but the Teri antenna does not seem to picking up … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My antenna that came with the tv gradually stopped scanning
My antenna that came with the tv gradually stopped scanning any channels and the channels I could get had lines across the screen and hundreds of little rectangles making it impossible to see anything… read more
Harry
Harry
536 satisfied customers
Attempting to use digital antenna, and keep getting prompted
attempting to use digital antenna, and keep getting prompted for password ***** some channels … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My daughters television reads no signal with a new antenna.
My daughters television reads no signal with a new antenna … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I have plugged in a antenna and it says no master list it
I have plugged in a antenna and it says no master list it was previously on dish … read more
Nathan
Nathan
Installer
27,425 satisfied customers
I'm trying to connect a HD Antenna to a Vizio TV. 'No
I'm trying to connect a HD Antenna to a Vizio TV. 'No Channels in Master List. Where do I go after the input is on TV? … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x