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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My picture is to big. I have moved to optional screen sizes

Customer Question

my picture is to big for screen. I have moved to optional screen sizes --wide --16.9--std. still can't see top of head.
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):

1. Who is your tv channel provider?

2. Do you normally change channels with the Samsung tv remote or the provider's remote?


** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
Comcast is my provider. O I use a harmony remote with surround sound
Expert:  Mike G. replied 1 year ago.

I do not participate in the phone call service at this time.

I will be happy to continue with our CHAT.

To proceed, just reply back here when you are ready. Be sure to have the remote that Comcast provided you with.