Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me what specific connections are being used here between each device (what cords, which ports they are plugged into, etc)?
And you have the same set of red/green/blue out from the bose to the tv then?Were these same connections used before, or was it a different arrangement with the old box?
Initially, can you please double check that the red/white used on the bose are on the proper input set grouped with the video inputs, and not accidentally set to the aux input ports for example?
OKay, so that means this will be an issue with the box itself.Can you try going into the box setup menu and look for the audio options. We want to set the audio output format to pcm/stereo.
Yes, I mean on the comcast box.
Sorry, please reply just once, when you send multiple they get pushed down the queue and I don't get them.
Go into the comcast menu, look through audio settings and you should see something for audio format or encoding, and choose pcm or stereo (not dolby/digital)
Reboot the box by unplugging power to it for 60+ seconds, please.
If still no change, we may have to use some different connections instead.
What is the model of your tv?If you (temporarily) hook the red/white from the box up to the tv directly (put it in the same place where the bose video feed is coming from) do you get sound through the tv speakers?
am/fm is an entirely separate function and built into the bose so that doesn't make a difference here, from a diagnostic perspective.
Are you sure you gave me the right bose model number? Because the 28 doesn't even have component video. That is a very old model and would have at best component video (red/white/yellow), so you may just have it hooked up wrong. You'd need yellow to yellow in on the bose and red/white to the red/white. You wouldn't use the black one at all.
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