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My sharp liquid crystal TV model # LC-60LE640U. Serial #

Customer Question
my sharp liquid crystal TV...
my sharp liquid crystal TV model # ***** Serial ####-##-####
is no longer making any sound.
Not mute button. Don't know what the prob is.
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
10/19/2015
TV Technician: Mike G., Technician replied 2 years ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,534
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):

1. Are you using just the tv built in speakers or some external speakers like a sound bar or surround sound?

2. When you use the volume up/down buttons, does the volume level show on the tv that it is going up/down? if not, what happens?

3. What is connected to the Tv? cable box, or antenna, or bluray player, or?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

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Customer reply replied 2 years ago
built in speakers, yes the volume level moves & connected to DISH reciver & blu-ray player
TV Technician: Mike G., Technician replied 2 years ago

Have you checked if there is sound when playing a bluray disc?

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TV Technician: Mike G., Technician replied 2 years ago

If not, please do that and let me know if you get sound.

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Customer reply replied 2 years ago
dont know, at office right now.
TV Technician: Mike G., Technician replied 2 years ago

I would recommend we continue this chat later when you are actually with the Tv so that we can do proper trouble shooting. There is no time limit and this question will be online forever. You can sign in later or bookmark this website.

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Customer reply replied 2 years ago
ok.
TV Technician: Mike G., Technician replied 2 years ago

talk to you later

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