How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17360
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

The aspect ratio is at 4:3 and has a dark border all around

Customer Question

The aspect ratio is at 4:3 and has a dark border all around the picture. When using the menu to select a 16:9 ratio and then pressing enter there is no response to the enter button. Then bymoving down to Zoom and expanding to a zoom setting of 13 will fill the screen. Still no response to the enter button. The screen will remain full for a time and then revert to 4:3 ratio and "Wizards" begin to appear at the top and left side of the screen intermittently.
Submitted: 1 year ago.
Category: TV
Expert:  Pete replied 1 year ago.

Hi there,

Does the Enter button respond for any other menu setting?

What all inputs are affected by the aspect ratio problem? (e.g. DVD player, cable TV, games console, etc)