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Nathan, Installer
Category: TV
Satisfied Customers: 25459
Experience:  Custom home theater installer, authorized dealer top brands.
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Samsung led tv has sound but no picture

Customer Question

Samsung led tv has sound but no picture
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the full model number of the tv?
Can you still bring up the samsung on screen setup menu at all?
Is the screen lit/glowing? If you hold a flashlight to it, can you make out an image or the menu that way?

Customer: replied 1 year ago.
How and were do I hold the flash light so I get menu and how long
Expert:  Nathan replied 1 year ago.

Do this in a dim/dark room, hold the light up near the screen at about a 45 degree angle, in the center. It does not matter how long, I'm just wanting to know if you can see anything on the screen (picture, menus, etc) that way.

I need the other details as well, please.