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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14660
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I have a line across the top of the tv, and can't receive a

Customer Question

I have a line across the top of the tv, and can't receive a signal for my video game
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Are you referring to two separate issues?or did both these things happen at the same time?

Anthony

Customer: replied 1 year ago.
I just noticed the second issue, as far as I know, the line across came first
Expert:  Anthony_Infotech replied 1 year ago.

OK ignoring the line for now how are you connected up with the video game to the TV is it HDMI?or something else?

Customer: replied 1 year ago.
HDMI
Expert:  Anthony_Infotech replied 1 year ago.

I do not use the phone facility sorry its not beneficial to troubleshooting

Expert:  Anthony_Infotech replied 1 year ago.

OK have you got anything else that is HDMI to try at the TV?just to eliminate the game from the set?

Anthony

Customer: replied 1 year ago.
No
Expert:  Anthony_Infotech replied 1 year ago.

That is a problem because we wont know if its the game or the TV, we carry ourselves a DVD player in the van for this very scenario as the only other way is with heavy test equipment just to see if the TV works with a separate input,.........you will need to do this or we are at an impass

Customer: replied 1 year ago.
Ok Thank You
Expert:  Anthony_Infotech replied 1 year ago.

Please get back to me when you have completed the check

Anthony