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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7258
Experience:  10 Years Audio Video Repair & Setup
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Set up my Vizio 55 tv connected OTA digital antennae co ax

Customer Question

set up my Vizio 55 tv connected OTA digital antennae co ax cable (which worked fine with old TV), scanned for channels, get nothing at all- no channels found.
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):

1. What is the full model number of the Tv? see sticker on back of tv
2. How long have you had the Tv?


** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
E55C1; 4 days
Expert:  Mike G. replied 1 year ago.

If you assume the antenna and coax is good, there is a chance you got a Tv with a defective tuner. There are some things you can do before exchanging the tv or calling Vizio for warranty repair:

-unplug the tv power cord for 3 full minutes, re-do channel scan.

-factory initialize the tv in the HELP MENU, re-do the channel scan.

-connect the tv to the internet and check for software update, after update initialize the tv, re-do the channel scan.

If you need assistance with any of the above procedures just REPLY back here and I will be happy to help. If those things fail, you need to exchange the tv or contact Vizio for warranty repair.

I am here to help you. If you need more help reply back. Please be sure to click the 5 STARS or SMILEYS rating now. Doing so does NOT close the question or prevent us from continuing our conversation here. My livelihood truly does depend on your positive rating. Clicking the "bad/poor" rating does NOT do anything to fix your issue, nor does it issue you a refund.

Thank you,