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Jack, Technician
Category: TV
Satisfied Customers: 9553
Experience:  40 years experience as audio,video repair and installation tech
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Picture doesn't come on. Sound and changing channels work.

Customer Question

Picture doesn't come on. Sound and changing channels work.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions so could you please send me a reply when you are ready to proceed ?
By the way , this is NOT an answer so there is no need to rate yet.

Expert:  Jack replied 1 year ago.

While there is no picture , is the screen just blank with some background light (even faint) or completely dark like when the tv is off ?

If you are not sure then darken the room and turn the tv off and on again while you observe the screen .

Expert:  Jack replied 1 year ago.

Its been an hour since my first reply and i will have to step out for a bit so please just send me your answer to the question above and i will get back to you ASAP