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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11251
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My Samsung flat screen has no sound

Customer Question

My Samsung flat screen has no sound
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, I'm Shahid and will assist you, I need following info about TV to troubleshoot the issue.

- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

These info will help to figure out the sound problem.

Thanks.

Customer: replied 1 year ago.
A series 6 (610 or 630)
And it works on Amazon Prime
Expert:  Shahid replied 1 year ago.

Thanks for the info.

So TV sound works when watch Amazon Prime?

Is the TV hooked to cable box for channels?

If so, have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check sound output?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
Expert:  Shahid replied 1 year ago.

Did you get above reply?

If not yet, here it is again...

Thanks for the info.

So TV sound works when watch Amazon Prime?

Is the TV hooked to cable box for channels?

If so, have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check sound output?
If not yet, can you try it now and reply back with the result?

Customer: replied 1 year ago.
That worked. Thank you
Expert:  Shahid replied 1 year ago.

Excellent, glad to know it worked and problem resoled. Please feel free to respond if you have any additional questions.

A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Regards,

Shahid.