TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

SAMSUNG UN55HU8550FX Looses the internet. At the same time

Customer Question
lap top and phones show...
SAMSUNG UN55HU8550FX Looses the internet. At the same time lap top and phones show good internet. When the TV looses the internet all others are off.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
9/21/2015
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,852
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, How long have you owned the set for?

Is it using a Wi Fi or Wired connection to your router?

How often does it lose internet?

Please postback with details and we can proceed.

Ask Your Own TV Question
Customer reply replied 2 years ago
Owned 15 months ...have extended warranty
Using Wi Fi--Charter
how often---- when it warms 90 minutes
Customer reply replied 2 years ago
customer waiting Bob
TV Technician: Aric, Technician replied 2 years ago

Hi Bob I'm here....

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 years ago

How far away from the set is the router please?

Also have you tried resetting the TV to factory defaults and then setting up the Internet connection to the TV from scratch? This is the first thing you would need to try. Then if it cuts out again, you would want to try either a hardware ethernet connection (or purchase a Wi Fi "access point"- which is what I did in my own home for a dropping Netflix connection).

Ask Your Own TV Question
Customer reply replied 2 years ago
You have not given me a fix send it to my text
TV Technician: Aric, Technician replied 2 years ago

We basically need to rule out the basics one by one to see if the set still drops it's internet connection. In some cases too much activity on the router (too many devices connected), will cause the one with the least amount of strength to drop signal. Resetting the TV to factory defaults, then setting it up again- and if it continues to drop out moving the router closer, trying a hard-wired connection, or purchasing an access point and installing near the TV will be the next steps. If the issue goes beyond that, then contact the extended warranty company and you would then start a repair ticker for the set. Let me know if you need further assistance.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 years ago

Scroll up the page to see all replies Bob.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 years ago

To see how to reset the TV to factory defaults, please see the link below. This sets the TV back to shipping condition, and it will need to be setup as if it were new once it's completed:

http://ccm.net/faq/40592-how-to-reset-a-samsung-smart-tv-to-factory-setting

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 years ago

Run through the initial setup and also the internet connection test, and see if the Wi Fi drops out again.

If so, then in lieu of moving the router or hard-wiring the TV, then consider using an access point- which essentially takes the Wi Fi signal and boosts it. Install the access point as close to the TV as possible. A unit such as the one at the link below will work for this:

http://www.bestbuy.com/site/belkin-n300-dual-band-wireless-range-extender/5471046.p?id=1218650526314&skuId=5471046&ref=06&loc=01&ci_src=14110944&ci_sku=5471046&extensionType=pla:g&s_kwcid=PTC!pla!!!85355560999!g!!55674106159&kpid=5471046&k_clickid=e5bfdd32-2690-4387-b59c-cc7d74cb5cde&lsft=ref:212,loc:1&ksid=e5bfdd32-2690-4387-b59c-cc7d74cb5cde&ksprof_id=401&ksaffcode=pg2644&ksdevice=c&kpid=5471046

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 years ago

If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 2 years ago

Hello, I just wanted to follow up and see if you received the information you were looking for?

Ask Your Own TV Question
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,852
45,852 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My tv keep changing channels while i am watching tv. It is a
Hello my tv keep changing channels while i am watching tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Sharp LC-60LE600U will not turn on. When I disconnect the
Sharp LC-60LE600U will not turn on. When I disconnect the cord and reconnect it, the chevron will light up for about 30 seconds then goes off. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
324 satisfied customers
Tv flickered for a while and stopped..now pic is dark...how
Tv flickered for a while and stopped..now pic is dark...how to fix it? Tv is less than two years old..checked other Tv (s) in the house..they are OK so I know it's not cable related … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
We are getting an error message when we loop a video from a
We are getting an error message when we loop a video from a thumb drive. Message says: unsupported feature. This audio data is not supported. Can you assist? … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
Is it possible to hook up Ooma with direct TV? Magnovox
No problem with tv menu. I have no wiring for a land line … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a problem. I bought a Rocky TV February 2016. Today
Hello, I have a problem. I bought a Rocky TV February 2016. Today the colors on the screen changed to streaks, as if I am viewing through a veil. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have a sony Bravia tv The picture is too wide. How can I
Hi my name is***** have a sony Bravia tv The picture is too wide. How can I adjust it? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
324 satisfied customers
Lines across the screen. I wil look. Not that we know of.
lines across the screen JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: i wil look JA: Was there a power outage recently? Customer: not that … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Have an L. G 42LA6200 and it's got me stumped. Don't know
Have an L JA: What's the brand and model number of your TV? How old is it? Customer: g 42LA6200 and it's got me stumped. JA: Does the TV menu work? Do you have the same problem on all sources/inputs? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,677 satisfied customers
I have a Panasonic 32LX85 and the zoom adjust is grayed out.
I have a Panasonic 32LX85 and the zoom adjust is grayed out. I have tried multiple sources to change it and can't … read more
stevenl1469
stevenl1469
26 satisfied customers
My sony tv is on standby and I can't get it to turn on and
My sony tv is on standby and I can't get it to turn on and stay on. I don't know why it is on standby in the first place. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
324 satisfied customers
I keep getting kicked out of the LG agreement when trying to
I keep getting kicked out of the LG agreement when trying to bring up apps. The agreement never loads … read more
Harry
Harry
536 satisfied customers
How do l refresh my tv. Samsung led tv about five years old.
Smart tv apps no support and can't assess some progams … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
LG led t.v. Was off for three weeks and now it is telling us
LG led t.v. Was off for three weeks and now it is telling us the sound is out on the regular television portion but not on cable shows such as Netflix and Amazon. Sound is ok for those. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
324 satisfied customers
I did not see a display link code number on tv. Its asking
i did not see a display link code number on tv JA: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed? Customer: its asking me int… read more
Harry
Harry
536 satisfied customers
I have a Panasonic TH-42PX70A plasma flat screen - the
I have a Panasonic TH-42PX70A plasma flat screen - the picture has gone - not even the menu or guide apoear … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a 50 inch HD Samsung tv. I want the output to go into
I have a 50 inch HD Samsung tv. I want the output to go into my pc, which has a WinTV card in it. I am afraid that ATT U-verse will block/restrict the signal. I don't know which ports to use in my tv … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Why is the picture snowy on my sony brava. Sony Braiva,
picture was perfect, then one day we turned it on and it was this way. you can unplug power cord, wait 60 secs plug it back and turn on the tv. picture is perfect for 1 min. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
324 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x