How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 24906
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

Why is my wireless not hooklng to the TV, it was working

Customer Question

Why is my wireless not hooklng to the TV, it was working good for one Netflix movie today then it went off. The network says it connected but amozon and Netflix will not connect .
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

As an initial step, please reboot both the tv and your modem/router by unplugging power to each for 60+ seconds, then go into the samsung network/wifi menu and check what the status is.
If netflix/etc still don't work, go back to the samsung menu and look for the Software Update function to make sure it is up to date.