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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 24552
Experience:  Custom home theater installer, authorized dealer top brands.
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My LG Tv picture will not come on. The sound is fine but no

Customer Question

My LG Tv picture will not come on. The sound is fine but no picture.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

What is the full model number of your tv, please?

Is the screen entirely black, as if powered off?
Is the sound coming from the tv speakers, or some external theater/surround system?

Can you bring up the LG on screen setup menu at all?