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Samsung plasma tv model hpp3761x/xaa has no audio, picture

Customer Question
is ok, startup melody ok...
samsung plasma tv model hpp3761x/xaa has no audio, picture is ok, startup melody ok
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
9/12/2015
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,767
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, What sources have you tried on the TV with no audio? Is it simply a cable box? Have you also tried another source such as a DVD player? Or are you certain the problem is with the TV and are looking for repair components? Let me know.

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Customer reply replied 2 years ago
i pluged tv in the outlet, and all i get is a picture, but no audio
i used apple tv with it - with the same results
TV Technician: Aric, Technician replied 2 years ago

Okay, are you looking to repair this yourself please? The Mainboard is what processes all of the audio, and if there's no sound regardless of source- then the mainboard needs to be replaced.

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Customer reply replied 2 years ago
the tv was in working condition.
it was connected to external speakers.
TV Technician: Aric, Technician replied 2 years ago

If so, then you're looking at replacing the part at the link below:

http://www.shopjimmy.com/samsung-bn94-00518j-main-unit.htm

This is a $130 part- and is showing out of stock at all locations I've checked. However you can try searching using the part number listed at the link.

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TV Technician: Aric, Technician replied 2 years ago

Okay that changes things- let's back up.

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TV Technician: Aric, Technician replied 2 years ago

After you removed the external speakers, did you go into the MENU, then select AUDIO and turn the internal speakers back on??

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Customer reply replied 2 years ago
tv produces startup melody
TV Technician: Aric, Technician replied 2 years ago

Please scroll up and read all replies. I see the TV produces startup melody in your original post. Please review everything I've posted and then reply back.

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Customer reply replied 2 years ago
tv was given to me as a gift
i've tried to work through the menu, but i am not tech savy
TV Technician: Aric, Technician replied 2 years ago

Go to MENU- scroll to AUDIO- click on it. Let me know what options you have.

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Customer reply replied 2 years ago
ok. thank you
TV Technician: Aric, Technician replied 2 years ago

If you need further assistance let me know. Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.

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Customer reply replied 2 years ago
mode : standart >
custom >
mts : Stereo >
auto volume : on >
srs tsxt : stereo >
internal mute : off >
TV Technician: Aric, Technician replied 2 years ago

Please keep scrolling down. Are those the only options you have?

Also, when you plugged into the Apple TV, did you notice next to the HDMI plug on the TV, a jack labeled "Audio In"?

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Customer reply replied 2 years ago
these are the only options
yes, it has audio jack
TV Technician: Aric, Technician replied 2 years ago

This is an older set- and it requires an audio connection as well when using HDMI- which your Apple TV likely does not have. That is why you have no sound. You would need to purchase a converter, or a modern TV in order to get sound when using HDMI I'm afraid.

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Customer reply replied 2 years ago
ok. thank you for your advise. i bought hdmi to dvi cable, and it didnt help.
why than tv doesnt produce any sound on its own?
TV Technician: Aric, Technician replied 2 years ago

DVI is digital video input only- it has no audio at all. That is why there is no sound. Also when you select a static screen- the TV automatically mutes the signal- because there is nothing but static and it senses that.

If you need further assistance let me know. Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.

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Customer reply replied 2 years ago
tv was perfectly fine working, before it was disconnected.
what cable do you recommend to make it work?
thank you
TV Technician: Aric, Technician replied 2 years ago

Yes working perfectly with external speakers correct?

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TV Technician: Aric, Technician replied 2 years ago

Was it working with the Apple TV before?

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TV Technician: Aric, Technician replied 2 years ago

The issue is not needing a cable- it is that the Apple TV box has no audio outputs that you can connect to the TV- your TV is older and uses DVI- not HDMI- that is the problem. You either need to purchase the older Apple TV box that uses red,blue,green,red and white connections- or you need a different TV.

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Customer reply replied 2 years ago
it was.
i also tried uverse, with the same negative results
TV Technician: Aric, Technician replied 2 years ago

Okay then that doesn't make any sense. The DVI jack on the TV does not transmit ANY audio at all unless you have a separate audio feed. I will opt out and perhaps someone else can help.

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Customer reply replied 2 years ago
ok.thank you
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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,767
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Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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