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Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 10814
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Bought my Sony Bravia TV in Dec. 2009. Never had a problem

Customer Question

Bought my Sony Bravia TV in Dec. 2009. Never had a problem until last week. I can't turn my TV on or off with remote. Also cannot adjust sound with remote. Do I need a new TV after less than 6 years or can it be fixed at a reasonable price?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hi, can you please recheck TV model number as it could be KDL-32L5000?

Also, do the control buttons on TV work to change volume level and power on-off?

Please reply these info to troubleshoot and assist you further. This response is not an answer so do not rate it at this stage.


Customer: replied 1 year ago.
the model is KDL-32L5000. I can turn the TV off and on if I push the buttons on the right side of TV. Also can control the volume that way.The AT&T technician tried with three new remotes without success.
Expert:  Shahid replied 1 year ago.

Thanks for the info.

Since TV works fine with control buttons on it but not with remote control that means 'remote sensor' located on TV isn't working thus TV doesn't receiver remote signals, remote sensor in TV will need to be replaced to resolve the issue.

Let me find the related remote sensor board for this TV and get back to you in 10 minutes.

Expert:  Shahid replied 1 year ago.

Required remote sensor board part number is ***** follows..

1-857-331-21 ... H2 IR Remote Sensor

that can be used to search/google to get price and stock info to order it, however, following supplier offers this board repair service..

If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...

I trust my input will help you out. Please feel free to respond if you have any additional questions.
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