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My tv screen just turned dim. What can I do?

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My tv screen just turned...
My tv screen just turned dim. What can I do?
Submitted: 2 years ago.Category: TV
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 minutes by:
9/11/2015
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,162
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello

Welcome

I do not use the phone call option sorry I dont consider it ant benefit

I will need the model number please found on the back of the set?

Anthony

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Customer reply replied 2 years ago
I cannot take the TV off the wall to see the model number. I'm old and have no help. It is a smart TV and has been wonderful. Can I order a lamp or something?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

If you press the menu button of the sets own remote control is that dim?or is that dim too?

Anthony

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Customer reply replied 2 years ago
Anthony, I accessed the menu and went to "display" It is also very dim, but there is a lot of owner information including Server receiver Number and Server Access Card.??? Does any of this help?
Customer reply replied 2 years ago
That is dim also, but if I get close to the set, I can read it. Let me know if you are still there???
Georgia
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Georgia its JUST the menu I am intereted in not what it does so if you look at the menu is the menu display itself dim

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Customer reply replied 2 years ago
it is dim, also, Anthony.
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Georgia how old is the set please?

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Customer reply replied 2 years ago
I don't know for sure..4 or 5 years??
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Georgia without the model number I do not know if the set is a plasma or a LCD set but it definitely has a problem with one of the boards in the set itself so I am guessing your not in a position to do anything about that yourself so you will need to contact a tech www.tvrepairpros.com <<<click this

I am sorry it is not something easier let me know if you need more info

Please consider rating the answer positively, rating me positively enables me to receive credit from the site, thank you, ***** ***** will remain open and stay open as long as you need it, if you have any concerns please don't rate instead press the "reply to expert" tab and I will answer any queries you have

Many Thanks

Anthony

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Customer reply replied 2 years ago
Anthony, I think the set is LCD. I'm sure it is not plasma. Can I order a replacement lamp?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

It wont have a lamp particularly if the set is on the wall, LCD sets do not have lamps they have boards, its only projection TVs that have lamps

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Customer reply replied 2 years ago
How do I get a new board for this TV? Do I need to get a new TV? How much will it cost for a technician to come?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Georgia I am guessing but I do not think its within your scope to replace a board in the set, the set will need to come off the wall and be dis-mantled, the TV may be repairable however 5 years is considered "old" for a modern TV so it may be in your interests to just replace it, you could call out a tech but expect a call out fee of $100 thats before work and parts

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Customer reply replied 2 years ago
I went to the technician website you send. The mailbox is full and when I click on "Request Service" it comes back with gibberish nonsense.
TV Technician: Anthony_Infotech, Technician replied 2 years ago
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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,162
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Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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