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Aric, Technician
Category: TV
Satisfied Customers: 44663
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I can't turn off closed captioning on my tv

Customer Question

I can't turn off closed captioning on my tv
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, If you're using a Comcast box with the set, then the CC function is being generated by the box- not by the TV. So, first please try a reboot of your cable box by disconnecting the box from power for 10 seconds, then plugging it back in. Once rebooted check and see if the CC function is still on the screen. If so, then please reply back with the Make and Model off of the front of the box (for example: Explorer 4300HD, etc.).

Expert:  Aric replied 1 year ago.

Do you need any further assistance with this?