How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 25874
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a 55 inch LG LCD TV hooked up to Comcast - can't

Customer Question

I have a 55 inch LG LCD TV hooked up to Comcast - can't figure out how to turn off closed caption - I didn't intentionally turn it on and can't locate owners manual
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me the full model number of the tv (Printed on back)?
Also are you using just a basic cable feed (cord from wall to tv directly) or is there a cable box being used?

Customer: replied 2 years ago.
Be back with model number in minute TV is connected to Comcast X-1 ---works great except I somehow activated closed caption - be back in min. w/model #
Expert:  Nathan replied 2 years ago.


this is going to be a comcast issue then, meaning a function of the box.

Grab the comcast remote (not lg remote) and look for a CC or subtitle button. If you don't see that go into the comcast menu and you should find it there in the options.