How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 44442
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

From Account # 46266817, Batavia, IL: During a thunderstorm

Customer Question

From Account # ***** Batavia, IL: During a thunderstorm over the weekend, our main control and its two satellite controls with other televisions went out. The main one came back on, but the other two tell us "no connection" or some such.
I tried to unplug and re-plug the two control devices; they showed their bright blue "on" lights for two or three seconds, then they went off again.
What else can we do? Thank you.
***** *****
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Please tell me the Model Numbers off of the two TV's affected.

Also, whom is your SATELLITE provider?

Expert:  Aric replied 1 year ago.

Please understand we are not your SAT provider ( I noticed you referenced an account number). This is Just Answer which is a paid tech support line where you access a real LIVE field technician- not a call center rep for any other company.