How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 25457
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

My 20" insignia is blue with orange lock sign in oblong box.

Customer Question

My 20" insignia is blue with orange lock sign in oblong box. How can I unlock?
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is it asking you for a code, or are you seeing any specific message/error?
What is the full model number of the tv?
What sources/devices is it used with (antenna, basic cable, cable box, satellite box, dvd, etc)?

Expert:  Nathan replied 2 years ago.

I'm not able to see any info from that picture. There should be a sticker noting the model number, but it may be behind that wall mount bracket, so you may have to take the tv off of the mount to read it.

If you can find the manual, that would have the model printed on it as well.

Customer: replied 2 years ago.
Nathan, I hav guests coming now. Can we continue @ later time? Thanks Elaine
Expert:  Nathan replied 2 years ago.

Yes, we certainly can, Elaine. Feel free to get back to me later today or even later this week, whenever it is convenient for you to do so.


Customer: replied 2 years ago.
Can u giv me call bk # *****
Expert:  Nathan replied 2 years ago.

Thanks Elaine, you have my number now.