TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Channel 60 on my tv is locked so my dish DVr box won't work

Customer Question
unless channel 60 is unlocked...
Channel 60 on my tv is locked so my dish DVr box won't work unless channel 60 is unlocked
Submitted: 2 years ago.Category: TV
Ask Your Own TV Question
Answered in 31 minutes by:
8/28/2015
TV Technician: Mike G., Technician replied 2 years ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,476
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, my name is***** am an experienced electronics field technician connected to you via this pay for assistance chat based support service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What do you mean "locked"?

2. Was this working before or this is the first time you are trying to set it up?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

** IGNORE the Phone Call & Subscription offers **

Ask Your Own TV Question
Customer reply replied 2 years ago
I have dish network and with a regular dish box it works on channel 3 or 4 but it shows they are locked to but when I hook the new dish DVR box up it all I get is static because the box has to be used with the tv on channel 60 or 73 and those channels won't work for some reason
TV Technician: Mike G., Technician replied 2 years ago

Is the DVR sitting right next to this tv, or is it in another room?

Ask Your Own TV Question
Customer reply replied 2 years ago
In another room but the cable guy run coax straight from DVr box to outside tv
TV Technician: Mike G., Technician replied 2 years ago

So the 57F500 is "TV2" on a DVR that is actually in another room (which is directly connected to your Main tv).

Have you done a channel scan on the 57F500?

Do you have the original Hitachi tv remote?

Ask Your Own TV Question
Customer reply replied 2 years ago
I've done a channel scan on Ant A and B and I have the original remote ...it scans channels 1-125
TV Technician: Mike G., Technician replied 2 years ago

Please describe what happens if you try to use the channel up/down buttons to get to channel 60 or 73? Or if you punch in on the number pad then SELECT button?

Ask Your Own TV Question
Customer reply replied 2 years ago
It goes to every channel they just all have nothing but static
TV Technician: Mike G., Technician replied 2 years ago

While the tv was doing the scan, did it say that it found any channels?

What port on the back of the tv did you connect the coax?

ANT A

ANT B

Ask Your Own TV Question
Customer reply replied 2 years ago
It found 1-125 ...and I tried ant A and B
TV Technician: Mike G., Technician replied 2 years ago

you mean it scanned 1-125. It appears that it did not actually find any valid channels.

Have you gone to the MAIN tv in the other room, used the dish DVR remote, looked in the menu for the TV2 settings and verified TV2 is turned On and what channel it is set to?

If TV2 is already turned on, then RESET the DVR by unplugging it's POWER cord for 15 seconds. AFTER the main tv returns to normal, go back to the 57F500 and re-run the channel scan. Observe WHILE it is scanning if it actually says that it found valid channels or not.

Ask Your Own TV Question
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,476
7,476 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
It's a new Sony. I can't either a Bluetooth connection for
It's a new Sony. I can't either a Bluetooth connection for wireless headphones established, despite following the lengthy instruction in the manuals I printer off for both the Sony headphones and the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
The tv won't turn on and is not showing any flashing lights
The tv won't turn on and is not showing any flashing lights or anything. It has done this before and took 3 days to get it back on … read more
Mike G.
Mike G.
Technician
7,476 satisfied customers
Samsung 8500 has black shadow on top half and bright lights
Samsung 8500 has black shadow on top half and bright lights on side edges … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
I have 60 in. Viera TC-60CX800U. A LITTLE OVER A YEAR. we
A LITTLE OVER A YEAR. we had our livingroom painted and removed it from the wall. When we put it back up and turned the set on, the screen centre has a 6in. wide vertical strip of colour lines. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My TV is blinking. 50LB6100. It's about 4 years old. I have
I have the same problem on all sources. The menu flashes as well. … read more
Mike G.
Mike G.
Technician
7,476 satisfied customers
My new vizio won't show my cable stations. It is a 2017 70"
after being installed on friday, saturday morning the tv would not display my cable connection … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I have a Panasonic smart tv. I am trying to install a DVD
I have a Panasonic smart tv . I am trying to install a DVD player. What setting do I need to put on to get dvd to work … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
My 50 inch Magnavox stopped working "no power, no LED
My 50 inch Magnavox stopped working "no power, no LED light". I took to a repair location near me and they determined the main video board was bad. I decided to do the replacement my self and ordered … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
Since yesterday I have had no TV service. Lenovo
Since yesterday I have had no TV service JA: What kind of computer do you have? Customer: Lenovo JA: Have you installed any updates recently? Customer: no JA: Anything else you want the Computer Exper… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My new LG tv is flickering. This is the first time. Ive
My new LG tv is flickering JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours? Customer: this is the first time JA: Does the TV menu work? Do you ha… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Cant figure out how to program for digital antena. 4 yrs old
it works with all sources...but when i go to tv source it defaults to cable… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
My dog ate my last remote. I ordered a new one off of ebay
My dog ate my last remote. I ordered a new one off of ebay and kept blaster in place without switching out...didn't think I'd need to. Everything seems to be set up correctly, however the soundblaster… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Do I have to have a computer connected to my TV to attach to
Do I have to have a computer connected to my TV to attach to Netflix? I already watch Netflix on my computer.… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My tv keeps circling on and off an does not have a picture.
My tv keeps circling on and off an does not have a picture. I just purchased this and set it up yesterday. It was working fine and then the picture just disappeared and I only had sound. Then it start… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I am trying to set up an older Panasonic TV with an indoor
I am trying to set up an older Panasonic TV with an indoor (local channels only) antenna. No antenna setting shows up Cable/TV box. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I tried to get into Amazon channel yesterday and it came
I tried to get into Amazon channel yesterday and it came back that I didn't have enough bandwidth, it kicked me out and now I just get a black screen when I click into the Amazon channel. … read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
I can not get xfinity on Demand. I have a sharp tv and it is
This has been going on since Sat. I have tired to call comcast but it ring and rings and then goes to the busy signal. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Picture does not fill screen. bar top and bottom. Let me
Picture does not fill screen. Gray bar top and bottom. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x