How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack, Technician
Category: TV
Satisfied Customers: 9896
Experience:  40 years experience as audio,video repair and installation tech
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

My toshiba 58L8400 TV screen is frozen, what do I do

Customer Question

My toshiba 58L8400 TV screen is frozen, what do I do
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are

there and we can proceed with a few questions ?

Expert:  Jack replied 2 years ago.

When you say that the screen is frozen , do you mean that it has a picture on it that is stuck on the screen and doesnt move ??

How about the sound , does that work ?

Can you open the tv`s own menu or is the tv frozen to any functions like power , volume etc. ?