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Nathan, Installer
Category: TV
Satisfied Customers: 24526
Experience:  Custom home theater installer, authorized dealer top brands.
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Our Tv is fine when you turn it on but over 5-10minutes or

Customer Question

Our Tv is fine when you turn it on but over 5-10minutes white or green lines become visible on it, they are faint at first but become stronger, when you turn the TV off for a minute they disappear but then return again. What is causing this and is it an
affordable repair compared to buying a new TV (if the fault is an expensive fix)
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

Could you give me the full model number of the tv, please?
This should be printed on a sticker on back.

Can you also tell me if those lines are vertical horizontal?
Do they affect all inputs/sources (cable/satellite, dvd, game, apps, etc)?
Do they also affect the samsung on screen setup menu (lines appear on top of the menu)?

Customer: replied 1 year ago.
Sorry I'm not around the TV at the moment, I'll get back to you with more details
Expert:  Nathan replied 1 year ago.

No problem at all, take your time and get back to me whenever you're ready. You may bookmark/favorite this page to more easily reach me later, or we can talk by phone if you prefer.

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