Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me more about the antenna you have?
Okay, can you please recheck that tv model number for me as well?As an initial step, what you have to do first is set the input mode to TV (not to hdmi, video, etc)
From there you go into the vizio setup menu (may/may not be possible with your universal remote, you really need the proper vizio remote for this),
then in the Initial Setup or Tuner section, you're looking to set the mode (air, not cable) and then run the auto scan (auto program) function to load up the local channels.
Thanks for confirming.
Have you gone through the auto program steps yet?
The universal remotes typically will not work for these tvs, beyond just power and volume.
Would you like a link to purchase the proper vizio remote?
You can get one online for about $15, here: http://amzn.to/1MFWQu2
It doesn't need any programming, it will work for your tv right out of the box so you can do the channel scan.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k
Thank you, ***** ***** a good day,