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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Sony LCD TV Bravia, 1-1/2 years old- now has a red

Customer Question

We have a Sony LCD TV Bravia, 1-1/2 years old- now has a red stripe down left side. We have tried unplugging the main power and that didn't work. Do we need a service? We did not buy the extended warranty. Thankyou
Submitted: 2 years ago.
Category: TV
Expert:  Anthony_Infotech replied 2 years ago.
Hello my name is Anthony
Welcome
Thanks for the Question
I will need the model number please found on the back of the set?
Anthony
Customer: replied 2 years ago.
KDL60R550A Sony 60" LED 24 OMF
Customer: replied 2 years ago.
Do you need anything else?
Expert:  Anthony_Infotech replied 2 years ago.
Sorry I had to go on an service call
OK if you bring up the sets own menu is this line OVER the menu?
Anthony