How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

Picture stuck in letterbox screen

Customer Question

picture stuck in letterbox screen
Submitted: 2 years ago.
Category: TV
Expert:  Anthony_Infotech replied 2 years ago.
Hello my name is Anthony
Welcome
Thanks for the Question
First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:
Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key
Find any buttons with those labels and use them to attempt to correct the picture size. Let me know what happens.
Anthony
Customer: replied 2 years ago.
did not help ,can not find any buttons to match your list.
Expert:  Anthony_Infotech replied 2 years ago.
Do you have cable or satellite please?
Customer: replied 2 years ago.
cable
Expert:  Anthony_Infotech replied 2 years ago.
OK do you have another input to try like a DVD player or even an old VCR ?let me know what the pic is like when you use that, I need to eliminate the box from the TV thank you
Let me know
Customer: replied 2 years ago.
put in dvd and have full screen
Expert:  Anthony_Infotech replied 2 years ago.
OK that confirms its a box issue, the problem you have is the box is in 16:9 when you are using a CRT 4;3 screen did you reboot the box like described above?
Anthony
Customer: replied 2 years ago.
pulled out power cord for 1 min.
Expert:  Anthony_Infotech replied 2 years ago.
OK thats good enough
Can you get me the model number of the box?it will be on the back or front of the box so I can check what you need to do
Anthony
Customer: replied 2 years ago.
dc50x
Expert:  Anthony_Infotech replied 2 years ago.
Is it a PACE adaptor?there is no other box as well?
Anthony
Customer: replied 2 years ago.
don't know what pace is.there is a box up in my room on another tv
Expert:  Anthony_Infotech replied 2 years ago.
Pace is the manufacturer that should be on the box with the model number
Customer: replied 2 years ago.
dolby lab is the only name on tag
Expert:  Anthony_Infotech replied 2 years ago.
Wow this is a tricky box please try this with the box in the OFF mode press the menu button of the box remote do you get a menu up?
Anthony
Customer: replied 2 years ago.
no way to turn box off unless i pull power cord,i have no menu botton on either remote,the one from cable company or the one that came with set.
Customer: replied 2 years ago.
do not watch tv in room much,just went up to check and it is in letterbox also.hd
tv in living room is fine think problem must be out at pole.
Expert:  Aric replied 2 years ago.

Hi, Has this problem been like this since day 1 with this box?

Customer: replied 2 years ago.
with 2 tv's having same problem I don't belive I need anymore assit.,calling cable company.thx. for help