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I have a new Sony 4k TV with Android OS and have a

Customer Question
audio/video sync problem when viewing...
I have a new Sony 4k TV with Android OS and have a audio/video sync problem when viewing cable via HDMI
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
8/17/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
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Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me with the tv`s full model number so i know you are there and we can proceed ?
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Customer reply replied 2 years ago
Sony KD65X8500C
TV Technician: Jack, Technician replied 2 years ago
Thanks , i would have a few questions first ;
What is connected to this tv ?
Cable converter box,dvd,games etc. ?
Did you have that problem since day one on this tv or this happened lately ?
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Customer reply replied 2 years ago
Day 1 was fine, 4 weeks later the issue started. Only have a Foxtel cable box attached for all content input. Nothing changed since day 1 setup.
Suspect Android OS update which happened last week.??
TV Technician: Jack, Technician replied 2 years ago

O.k then very often the cable box will have a function/option to sync video and sound and so should your tv but sony Australia seem to hide their manuals pretty deep , (still looking for it) .

Not sure if the foxtel boxes are the same as north American cable boxes but I can tell you that it is common here with cable boxes and usually a reboot will do the trick.

Try this ;

Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.
In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.
Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.

See if that helps

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Customer reply replied 2 years ago
Jack, thanks, ***** ***** and will be back home on Friday to test out your fix, will be back in touch then to close this off .
Thanks
David
TV Technician: Jack, Technician replied 2 years ago

O.k then , was waiting for your reply and I can tell you that so far nothing in your TV's manual seem to deal with that problem but from experience you won`t need that anyway , the reboot will do it

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
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Experience: 40 years experience as audio,video repair and installation tech

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