Facing TV Problems? Ask a TV Technician.
OK, is it possible to try the cable box on different TV?
This way we will confirm the cable box.
Can you provide me complete info about the system setup there like what is connected to TV and how the sound bar hooked to TV for sound?
Did you turn Off TV internal speakers?
This is odd, only cable box sound signal doesn't come out at digital optical port. Can you check cable box audio settings to change audio out format to PCM if it is set on dolby digital format?
OK, how about if connect regular audio cable in Audio Out RCA jacks at back of TV and plug it in sound bar, do you still not get cable sound through this analog connection?
OK, lets reset the sound bar to see if it helps.
Press and hold Bluetooth and Volume Down button on sound bar for more than 5 seconds, all LEDs on sound bar will flash 3 times for successful reset.
Please reply back if it gives cable picture on TV and sound from sound bar?
No problem, that hit didn't come through yet so I haven't got any phone call request.
OK, sound bar works for rest of video devices through optical cable but not for cable box.
It doesn't work if cable box plugged in sound bar HDMI input which indicates cable box isn't matching with sound bar so at this point I would ask cable service provider to swap the cable box just in case to see if it works now?
It seems our messages got crossed, did you get above reply?
I wish there was a quick/easy fix for this issue, swapping the cable box comes into mind as this is the device causing the problem because rest of things are working fine with each other.
ah OK, please feel free to respond if you have any additional questions.
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