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Old Samsung LN-4692 has no sound now... XTS sound system

Customer Question
problem?...
old Samsung LN-4692 has no sound now... XTS sound system problem?
Submitted: 2 years ago.Category: TV
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Customer reply replied 2 years ago
CORRECTION... SRS TrueSound XT sound system... using HDMI inputs.
Answered in 10 minutes by:
8/11/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?

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Customer reply replied 2 years ago
Hello Jack... hope you can help me
TV Technician: Jack, Technician replied 2 years ago

Should be able to do that but first note this before we get started ;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).

That being said , i would have a few questions ;

What is connected to this tv ?
Cable converter box,dvd,games etc. ?

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Customer reply replied 2 years ago
PC only
TV Technician: Jack, Technician replied 2 years ago

You only have a PC connected to the tv or you mean this chat on PC only ??

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TV Technician: Jack, Technician replied 2 years ago

Just decline the phone offer that pop-ups then

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TV Technician: Jack, Technician replied 2 years ago

What is connected to the tv ?

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TV Technician: Jack, Technician replied 2 years ago

could we continue this way ?

It seems the phone request failed

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Customer reply replied 2 years ago
we can try on the pc im using here now with it hooked to the TV
TV Technician: Jack, Technician replied 2 years ago

sorry but the phone call is not working and in any case this may be much simpler than you think so please just tell me whats at the other end of that hdmi cable ?

Is it a cable box , satellite receiver etc. ?

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Customer reply replied 2 years ago
PC ... Ive tried two different PC's and it seems the TV doesn't see anything hooked up nor the PC screen... its showing red X on PC desktop speaker
TV Technician: Jack, Technician replied 2 years ago

sorry but your original question was about a sound problem and now we are talking about PC`s so I will opt out now .

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.

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Customer reply replied 2 years ago
Thanks but I think the TV is supposed to be visible to the pC when you plug in the HDMI cable... the TV seems invisible to the PC
Customer reply replied 2 years ago
Also there is no sound when I switch TV source to AIR and expect to hear hash noise because of no antenna signal ??
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,386
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I'll follow up with you here, please reply back on this original question. I'll close out the other new one as a duplicate, otherwise you're charged again.

Do you have anything other than a pc that you can test with the tv? (dvd, cable, etc)

Many pcs are not capable of outputting hdmi audio (sound card / video card limitation) so that may be the primary issue here.

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Customer reply replied 2 years ago
I did have sound with PC and HDMI for some time but not now... I can pro hook up a blue ray if needed
TV Technician: Nathan, Installer replied 2 years ago

It is more of a pc limitation that I'm referring to than a tv issue,

if you used the same pc successfully before, then I'll take your word for it.

If you have a bluray handy it would be nice to test that as well. With the digital tuner, you won't usually get any sound (even hissing/static), just silence when no signal.

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Customer reply replied 2 years ago
got it... hoking up Blu-ray now with HDMI... stand by ?
TV Technician: Nathan, Installer replied 2 years ago

Sure thing, take your time.

Please try testing BOTH hdmi ports as well.

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TV Technician: Nathan, Installer replied 2 years ago

There is a dvi audio setting (for the 2nd hdmi port) that can cause it to look for analog audio input instead of digital/hdmi audio. If it happens with no sound on both ports, then it would isolate this to being a tv fault rather than a setting or source device issue.

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Customer reply replied 2 years ago
yessir... testing HDMI 1 with Blu-Ray now
Customer reply replied 2 years ago
Yu nailed it Nathan... HDMI 1 working fine with Blu-Ray input...good sound
Now what to get PC back inlne?
TV Technician: Nathan, Installer replied 2 years ago

Great, glad to hear that part os back on track.

Next, try pc on hdmi1. If not detected, be sure you've enabled the 2nd/ monitor output on the pc (extend/duplicate) and be sure the resolution is set to 1024x768 (remember this is an old tv and can't handle 1080p)

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Customer reply replied 2 years ago
yessir... standby
Customer reply replied 2 years ago
Tried HDMI-1 and PC but sound is still a problem...tried all sound setting properties in Win 7 that I could
TV Technician: Nathan, Installer replied 2 years ago

Rather than looking in the sound properties, try looking in your video card properties for a hdmi audio function.

If all else fails, you can always keep hdmi for video, and run a separate minijack to stereo (red/white) from the pc to the tv for the audio.

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Customer reply replied 2 years ago
Nathan...I think you nailed the problem to my PC setup and the TV still has good sound capability.
I thank you and will definitely submit excellent review in your behalf.
TV Technician: Nathan, Installer replied 2 years ago

You're very welcome, if you need any more help with ordering other cords, dvi audio settings, etc I'm happy to advise further.

If you have any other questions, just let me know. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k

Thank you, ***** ***** a good day,

Nathan

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,386
27,386 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

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