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I am moving my HD box to another TV and am having trouble

Customer Question
I am moving my HD...
I am moving my HD box to another TV and am having trouble setting it up. Both the HD box AND TV ARE ON BUT THE TV IS NOT GETTING THE DIRECTV SIGNAL. WHAT DO I DO?
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
8/10/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?

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Customer reply replied 2 years ago
I'M HERE, MY NAME IS NICK
TV Technician: Jack, Technician replied 2 years ago

Thanks Nick and please note this before we get started ;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).

That being said , i would have a few questions ;

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Customer reply replied 2 years ago
LETS STICK TO CHAT.
TV Technician: Jack, Technician replied 2 years ago

Are you moving the direct tv box to another tv or the tv to the box ?

Do you get a "no signal" message from the tv or the direct tv box ?

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Customer reply replied 2 years ago
MOVING THE DIRECTV BOX TO ANOTHER TV
THE NO SIGNAL IS COMING FROM THE TV
TV Technician: Jack, Technician replied 2 years ago

you are talking about color coded cables then hdmi cable , whcih one do you have ?

If you look at the link below , can you give me a number ?

https://www.dropbox.com/s/flgpd3kvyqe1pkm/CABLES_CONNECTIONS.png?dl=0

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Customer reply replied 2 years ago
COMPONENT Cbles #2
TV Technician: Jack, Technician replied 2 years ago

O.k then that will do for HD as well but if your tv and direct tv box do have HDMI ports then it would be much easier and digital .

In any case this will do , just one more thing ;

Can you give me the TV's model number ?

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Customer reply replied 2 years ago
Leet me go look. I'm not in the same room.LED 32BE3QRQ
TV Technician: Jack, Technician replied 2 years ago

Thanks , I will be a minute .

Do you have the TV's remote ?

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TV Technician: Jack, Technician replied 2 years ago

Could it be LED32B30RQ

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Customer reply replied 2 years ago
THAT'S IT ANS YES I HAVE THE REMOTE
TV Technician: Jack, Technician replied 2 years ago

O.k then there is only one component input on the TV's rear side , what happens when you press the INPUT button repeatedy on the remote ?

Does it go to that component input ?

Make sure the direct tv box turned on first

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Customer reply replied 2 years ago
GIVE ME A MINUTE
TV Technician: Jack, Technician replied 2 years ago

no problem , take your time

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Customer reply replied 2 years ago
I NOW GET A PICTURE UNDER THE COMPONENT INPUT BUT IT IS GRAY WITH YELLOW LINES RUNNING THRU IT. I ALSO GET A MESSAGE THAT THE CABLES OR TV IS NOT HD. BASED ON THE MODEL NUMBER CAN U TELL IF THE TV IS A NON HD TV?
TV Technician: Jack, Technician replied 2 years ago

You will have to double check your connections and make sure that the color or the jack (green/blue/red) do match on both sides and yes this tv is HD , it has HDMI inputs .

You don`t happen to have a spare HDMI cable do you ?

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Customer reply replied 2 years ago
GIVE ME A FEW MINUTES
TV Technician: Jack, Technician replied 2 years ago

Your direct tv box should also have a HDMI port and beside the fact that you would get a better picture and sound , that would make life much easier for you

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Customer reply replied 2 years ago
The TV is mesagging me that I need standard cables to run the program.I can't get anything to run now
TV Technician: Jack, Technician replied 2 years ago

Standard cables ??

Does your direct tv have a HDMI port at the back ?

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Customer reply replied 2 years ago
Y es
Customer reply replied 2 years ago
Its a single USB-like port
TV Technician: Jack, Technician replied 2 years ago

That's it , , that would be the best wiring if you do have one of those , otherwise they cost less than 10 now

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Customer reply replied 2 years ago
The TV has 2 of them
Customer reply replied 2 years ago
Sshould I leave the HDMI hooked up?
Customer reply replied 2 years ago
Jack,
I think everything is resolved.It all works under HDMI 1 in HD color
TV Technician: Jack, Technician replied 2 years ago

Sorry about the delay , got knocked out of internet for a bit

Glad to hear that, Much welcome and please do not forget to rate so i can get compensated for my time helping you.

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
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Experience: 40 years experience as audio,video repair and installation tech

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