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Why won't my Samsung 55" 3D Smart TV connect to the internet

Customer Question
anymore? I used to be able...
Why won't my Samsung 55" 3D Smart TV connect to the internet anymore?
I used to be able to use all of the Smart Hub options before. Internet interference is message I receive now when trying to connect.
Submitted: 2 years ago.Category: TV
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Answered in 15 minutes by:
8/9/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
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Hello , my name is Jack
Perhaps I can help you with this problem but first could you please reply to me so i know you are there and we can proceed ?

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Customer reply replied 2 years ago
I am ready now
TV Technician: Jack, Technician replied 2 years ago

Hello , saw that you tried just about everything and also that everyone is blaming the others so I will stay with the facts and perhaps try a few things

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TV Technician: Jack, Technician replied 2 years ago

Right now if everything else is working for your internet then this tells me that the problem is not there .

About your tv`s internet connection , right now I assume that you tried wireless only ?

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Customer reply replied 2 years ago
I tried using wired connection to my router/modem also.
TV Technician: Jack, Technician replied 2 years ago

o.k and you get the same exact message wired or wireless ?

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Customer reply replied 2 years ago
same exact message
TV Technician: Jack, Technician replied 2 years ago

O.k then when I took on your question I could see a defective wifi module that cost $15 on the main board but now this is starting to look bad for the TV's main board no matter what Samsung says and of course they will blame your ISP

O.k then in that case the only possible fix I could see would be a firmware upgrade/update , did you try that ?

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Customer reply replied 2 years ago
No I did not try that. Thought I could not do it because TV won't connect with internet to download firmware upgrade.
TV Technician: Jack, Technician replied 2 years ago

USB drive is the other option .

Go to the link below and scroll down to "download " and click on " view all /firmware " next to it and start by reading the " Firmware Update User Manual " and give it a try .

Here is that link ;

http://www.samsung.com/us/support/owners/product/UN55D7000LFXZA

Take your time with this and let me know later on how you are doing

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Customer reply replied 2 years ago
How do I get back with you after I try this?
I have not done the USB drive in a long time. I have a new one to use now. Can you give me a few easy instructions on how to transfer info from computer to USB drive, and from USB drive to TV?
TV Technician: Jack, Technician replied 2 years ago

Get the firmware user manual at the link I gave you and it will explain it better than I can , its all there .

What you need is a usb stick/thumb drive /usb key , many names but all the same , look at the manual and let me know if there is something in there you don`t understand

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Customer reply replied 2 years ago
OK I will start working on it right away.
How do I get back to you after that?
TV Technician: Jack, Technician replied 2 years ago

You can leave this open but also , You could log in justanswer and go to the tab above that says "my questions" , click on it and you will see this post .
You can also make yourself a shortcut on the desktop or copy this link;

http://professional.justanswer.com/chat/index/86389674e8d94ad68616f63bfa7786fb

Right now I`m hoping that the problem is software related and a firmware update may clear a corrupted internal software , we`ll see

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TV Technician: Jack, Technician replied 2 years ago
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TV Technician: Jack, Technician replied 2 years ago

For the upgrade itself go back to the first link I gave you

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Customer reply replied 2 years ago
Thanks. I'll follow above instructions and get back with you later when done.
TV Technician: Jack, Technician replied 2 years ago

No problem , good luck with that and if that doesn`t do it then we`ll look at "plan B"

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Customer reply replied 2 years ago
I called A T & T again. They said that the firmware needed to be updated by Samsung and gave me a different number to call. I called & was able to get the firmware updated with the help of the person I spoke with. I used the thumb drive to transfer the update.
Unfortunately, the internet still would not connect to my TV. A service call by a technician was suggested.
As you mentioned, either the wifi module or main board might be the culprits. Do you have a ballpark idea of price for the main board?
I appreciate all your help. Will get back with you after service man calls with appointment.
TV Technician: Jack, Technician replied 2 years ago

hello again , yes i can do that .

Are you online right now , if so then please send me a reply

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TV Technician: Jack, Technician replied 2 years ago

This link will give you an idea of what the main board can be bought for if you were to get it directly from Samsung ;

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BN94-04355B.aspx?model=UN55D7000LFXZA

And this from independent parts suppliers ;

http://www.shopjimmy.com/samsung-bn94-04355b-main-board-for-un55d7000lfxza.htm

The wifi module itself can be bought for $15 and I was waiting for your reply to give a try to that next but if you do have a service call appointment then your local tech. will verify that .

If that answers your question please do not forget to rate so i get paid for my time helping you or you can use the reply button before or after rating if you have other questions , thank you .

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TV Technician: Jack, Technician replied 2 years ago
here is the wifi module ;
http://www.shopjimmy.com/samsung-bn59-01130a-wi-fi-module.htm
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Jack
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Jack, Technician
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Experience: 40 years experience as audio,video repair and installation tech

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