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Louie
Louie, Technician
Category: TV
Satisfied Customers: 12577
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have tried numerous times to shut the power off on our

Customer Question

We have tried numerous times to shut the power off on our Panasonic TV but when powered up the red light cpntinues to blink and there is no tv
Submitted: 2 years ago.
Category: TV
Expert:  Louie replied 2 years ago.
Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, have you tried unplugging fro an extended period of time ? ....say an hour or even more? And when plugging back in, use a different outlet?
Customer: replied 2 years ago.
The TV was turned off last night and no difference just keeps blinking red.
Customer: replied 2 years ago.
The TV was then plugged same normal outlet this morning and no change.
Expert:  Louie replied 2 years ago.
I understand.
The described symptom then almost always point to an internal hardware issue.
Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multimeter and even perhaps a soldering iron?
Customer: replied 2 years ago.
Expert:  Louie replied 2 years ago.
The blinking indicates that the Panasonic has kicked in auto-protect mode.
Carefully open the back of the TV and locate the power supply board (where the AC power cord comes into). Determine and post back its numbers; something like "TNPA3911" or "RFP50N06"
Customer: replied 2 years ago.
Waiting for your call. There are about 26 screws to take off the back. Have only had this TV since January. 16 2015.
Expert:  Louie replied 2 years ago.
Then it would be under warranty and a DIY would void said warranty.
Would a link to an authorized Samsung Service Center serve your need?
Customer: replied 2 years ago.
We do not want to take the back off until that is absolutely necessary. The TV is inside an entertainment centreYes as we do not want to void warranty.
Expert:  Louie replied 2 years ago.
Then it would be to your advantage to consult with and/or seek the services of an authorized Service Center
...and not a DIY.
Please see the link below.
http://www.samsung.com/ca/support/servicelocation/
Or for any in warranty repair please call 1-800-SAMSUNG (726-7864) for a repair ticket.
Customer: replied 2 years ago.
You referred us to a Samsung help centre. We would like a he number to Panasoniv
Expert:  Louie replied 2 years ago.
My bad; please see the link below.
http://panasonic.ca/english/support/servicentrelocator/default.asp
Expert:  Louie replied 2 years ago.
or contact Panasonic Canada Customer service at 1-***-***-****.
Customer: replied 2 years ago.
Do you have a phone number to a call centre as am getting frustrated with this online way of communicating.
Expert:  Louie replied 2 years ago.
Weren't you able to contact Panasonic Canada Customer service at 1-***-***-****?