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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9791
Experience:  40 years experience as audio,video repair and installation tech
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He'll I have a 55inch plasma tching TV ,I have sound but no

Customer Question

He'll I have a 55inch plasma Hitching TV ,I have sound but no picture,can play a cd movie have sound no picture,can u tell me what u think I need
Submitted: 2 years ago.
Category: TV
Expert:  Anthony_Infotech replied 2 years ago.
Hello my name is Anthony
Welcome
Thanks for the Question
I will need the model number please found on the back of the set?
Anthony
Customer: replied 2 years ago.
I found ph35811 and this # ***** ***** from there power button, this TV is hanging above a fire place
Expert:  Anthony_Infotech replied 2 years ago.
Just skipping that for now if you press the menu button of the sets own remote control does the menu come up please?
Anthony
Customer: replied 2 years ago.
Give me a few please
Expert:  Anthony_Infotech replied 2 years ago.
OK
Customer: replied 2 years ago.
Model. 55hdt52. See. V5koo3162. Here is off off paperwork I have
Expert:  Anthony_Infotech replied 2 years ago.

Thanks that is very helpful

Expert:  Anthony_Infotech replied 2 years ago.

Now is the blue light lit or blinking on the front of the set?

Customer: replied 2 years ago.
When then TV is on a green light stays on
Expert:  Anthony_Infotech replied 2 years ago.
No I am talking about the condition of the set now?what is the light doing now?or is it lit as though it is ON?
Anthony
Customer: replied 2 years ago.
There green light comes on and stays green when u turn TV on I have sound no picture
Expert:  Anthony_Infotech replied 2 years ago.
OK if you press the menu button of the sets own remote control does the menu come up?
Customer: replied 2 years ago.
I'm using a different remote and have for 8yrs
Expert:  Anthony_Infotech replied 2 years ago.
OK is there a menu button on the set itself?please use that this is a test so I better understand what is happening
Customer: replied 2 years ago.
There is no menu button on there side of this tv,power, on off channel volume that's all that's on it,easy when u turn it on throat TV cones on just no picture
Expert:  Anthony_Infotech replied 2 years ago.
OK this is now difficult, so you do not have the original remote to the TV?
Anthony
Customer: replied 2 years ago.
Ok so my problem did not get solve yesterday,so what is am I out money and no a clue what then problem is
Expert:  Jack replied 2 years ago.

Hello , my name is Jack

Perhaps I can help you with this problem but first I would have a few questions of my own if you wish to continue this post ?

That being said , could you please reply to me so i know you are there and we can proceed ?

Customer: replied 2 years ago.
Hello Jack,I want to take care of this at this time I'm not with there with then tv,as that being said when I get there I will text u back,Thank You. Teresa
Expert:  Jack replied 2 years ago.

O.k then Teresa , just send me a reply when you`re ready and i`ll get back to you ASAP

Customer: replied 2 years ago.
Morning I was not able to get back with u yestetday ,so let's give this a whirl today Thanks Teresa
Expert:  Jack replied 2 years ago.

Looks like w keep missing each other , do you have the tv nearby now ?

Customer: replied 2 years ago.
Expert:  Jack replied 2 years ago.

Sorry this take a while , should be with you shortly

Expert:  Jack replied 2 years ago.

O.k then right now I would like to resume what you have so far ;

You said that you had sound and no picture , is it still the case ?