How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 44446
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I own visio tv model #E400-82 serial #LWZQPNB3802751. When

Customer Question

I own visio tv model #E400-82 serial #LWZQPNB3802751. When watching netfix the remote will not respond to pause --exit ---back etc etc.. also will not turn off. Ihave changed batteries twice. Is this a remote problem or visio tv problem please ad vise larry
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Please unplug the TV from power, then press and hold the power button on the TV itself for 10 seconds and release. Then plug the set back in and press power once. Let me know what happens.