How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

My Toshiba vhs/dvd kicks out the vhs tapes and the power

Customer Question

My Toshiba vhs/dvd kicks out the vhs tapes and the power light goes off. can I send it in for repair or replacement. It was bought in January 2015 through Fingerhut. It is a combo player.
model #sd v296-k-tu serial#e31k-9571-ku51 -10
Submitted: 2 years ago.
Category: TV
Expert:  Aric replied 2 years ago.

Hello and sorry you're having problems. Replacement can only occur from the retailer, and within 30 days from the date of purchase. Beyond that, it a covered warranty repair (if the unit was purchased as brand new and not "Refurbished" or "B Stock"). To start a warranty repair ticket you would click on the link below and start the process through Toshiba directly:

Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.