How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 25400
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have Roku 3 Model 4200X I need a new remote, my ear phones

Customer Question

I have Roku 3 Model 4200X I need a new remote, my ear phones are not working.
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Before going to a new remote, have you tested another set of headphones?

It is possible your headphones are failing (bad connector plug) or that the contacts on the headphones or inside the remote are just dirty.

You can clean it with a qtip lightly moistened with rubbing alcohol. Dry well, then test again.

If still no change, then you would replace the remote next. You can order a new one here:

Best regards,