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Our TV and DVD player have picture, but no audio. We looked

Customer Question
Our TV and DVD player...
Our TV and DVD player have picture, but no audio.
We looked at the TV set up and the Audio speakers are greyed out,
but they are in the off position.
Can you help me to reset it so that I can get sound?
Dianne
Bothell WA
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
7/31/2015
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
Verified
Hello , my name is***** can help you with this problem but first note this please;Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).That being said , could you please reply to me so i know you are there and we can proceed ?What is connected to this tv ?Cable converter box,dvd,games etc. ?
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Customer reply replied 2 years ago
Cable box and a Blue Ray DVD player. We prefer a phone call at(###) ###-####
TV Technician: Jack, Technician replied 2 years ago
I accepted your request but that failed .In any case right now it will not be useful .Could you please lookup your tv`s model number located on the back cover ?
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Customer reply replied 2 years ago
You claim to have several technicians available, it doesn't have to be Jack. Please reroute my request to another tech.
TV Technician: Jack, Technician replied 2 years ago
What seems to be the problem here with me ??I will opt out if that is what you want
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Customer reply replied 2 years ago
The Model of the TV is N850L440NA14Serial No 0830K2V3MD04463
TV Technician: Jack, Technician replied 2 years ago
O.k then that would be NS-50L440NA14
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TV Technician: Jack, Technician replied 2 years ago
You lost the sound on both the dvd and cable box all of sudden while watching it or did you change something ?
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Customer reply replied 2 years ago
We tried to fix it by changing input cables, but that did not work. So put back to original posiiton.
However, as I stated on the TV settings, Audio Speakers are in OFF position but because they are greyed out, I cannot change it to on. That is the issue
TV Technician: Jack, Technician replied 2 years ago
Yes but often the audio will not be adjustable if the source (cable box for example) has no audio , that is why I was asking if both units had the same problem and if so then we`ll look at the tv itself
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Customer reply replied 2 years ago
Jack are you still there?
TV Technician: Jack, Technician replied 2 years ago
yes , just sent you a reply above
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TV Technician: Jack, Technician replied 2 years ago
I have something for you to check now if you are here ??
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Customer reply replied 2 years ago
The Cable guy was here this morning all connections are fine, he verified it was the setting for audio on the TV itself.
TV Technician: Jack, Technician replied 2 years ago
O.k then this info would have been welcomed to start with , anything else I should know ?
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Customer reply replied 2 years ago
I am standing by for your direction, and please don't be a smart ass.
Its very difficult without talking on the phone, as our computer is in a different room from the TV. Why are you unable to call, you charge enough for it.
TV Technician: Jack, Technician replied 2 years ago
goodbye now . I will repost your question
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Customer reply replied 2 years ago
does that mean you are not going to walk us thru this issue? Or are you implying that you will call us back or text us back.
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,446
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Jack has opted out, meaning he is unable to continue with you, and is offering an opportunity for you to continue with another expert such as myself. I've sent an optional phone support offer at your request. Upon your acceptance, we can begin talking that way.Nathan
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Customer reply replied 2 years ago
Nathan, I'm standing by for your phone call at(###) ###-#### ***** call and direct me as to how to reset the Audio speakers
TV Technician: Nathan, Installer replied 2 years ago
I'm attempting to, but the call request seems to be failing on your end, either from a payment or site issue.
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Customer reply replied 2 years ago
Please call my husbands phone,(###) ###-####
TV Technician: Nathan, Installer replied 2 years ago
You may have to increase your deposit amount if paying by paypal, etc so that the call request can go through. I'm not able to complete the call until the payment issue is resolved, I'm sorry.
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Customer reply replied 2 years ago
We put a card number in at the beginning, where do I enter payment information now? At the very beginning of this long stream?
TV Technician: Nathan, Installer replied 2 years ago
I'm not sure why it isn't going through. I've sent a note to customer service to ask them to resolve the issue from their end. Sorry about the inconvenience.
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TV Technician: Nathan, Installer replied 2 years ago
As soon as customer service can resolve the issue I'll call you right away. Nathan
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Customer reply replied 2 years ago
So the credit card didn't go thru?I'll try another. Give me a minute
Customer reply replied 2 years ago
Received confirmation the new card went thru. Waiting for your call
TV Technician: Nathan, Installer replied 2 years ago
Can you click on the request call button once more please
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Customer reply replied 2 years ago
Nathan?
TV Technician: Nathan, Installer replied 2 years ago
I"m here, the request timed out, I'm asking you to click on that request call button again, so that I can try to accept now that your payment info is updated.
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Customer reply replied 2 years ago
Ive pressed Phone Call Request three times.
TV Technician: Nathan, Installer replied 2 years ago
Still not processing on my end, we'll let customer service resolve it
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TV Technician: Nathan, Installer replied 2 years ago
Call completed, issue resolved. Thank you for your patience. If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k Thank you, ***** ***** a good day,Nathan
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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,446
27,446 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

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