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My sony tv cannot detect my device that i connected.

Customer Question
my sony tv cannot detect my device that i connected.
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
7/30/2015
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,600
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
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Customer reply replied 2 years ago
KDL-32EX400
I was trying to install a roku device
TV Technician: Shahid, Technician replied 2 years ago
OK, is there any other device hooked to HDMI input of TV and working fine?
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Customer reply replied 2 years ago
No other devices are connected.
Customer reply replied 2 years ago
are you still there?
TV Technician: Shahid, Technician replied 2 years ago
Yes, I'm here and working on it.
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TV Technician: Shahid, Technician replied 2 years ago
Connect the HDMI cable in Roku device and plug it in HDMI-1 input of TV, what happens when push Input button on TV remote and select HDMI-1 input in source list?
Do you get Roku screen on TV?
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Customer reply replied 2 years ago
No, my tv cannot detect a device. I tried syncing it with the tv and it still don't work. I followed the manual to the tee.
TV Technician: Shahid, Technician replied 2 years ago
OK, it seems HDMI video inputs are skipped (disabled) in TV settings.
Please press Menu the go to Settings icon and go to Setup option and find Label Video Input option, select it and select HDMI-1 input and give it a label such as DVD etc this will enable the HDMI input.
Push Menu button to close the menu screen, now press Input button and select HDMI-1 input, does it work now?
Please reply back with the result.
Thanks.
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Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 11,600
11,600 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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