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Aric
Aric, Technician
Category: TV
Satisfied Customers: 44442
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My Sony 40 " Bravia will only show a picture in a small 12

Customer Question

My Sony 40 " Bravia will only show a picture in a small 12 x 12 box on the screen and the audio will be from one channel while the picture is on another. I have tried everything and cannot get the picture to show on the entire screen. It has never done this before. Please help.
Thank you,
carol
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems.
Are you using a Cable or Satellite Box of some sort with the Sony?
If so, please shut the TV off, then reboot the Box by pulling the power cord for the box out of the wall outlet for 30 seconds. Plug it back in and once it reboots, turn the TV on and see if you have the same problem.