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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The volume is not working on remotes and very slow to change

Customer Question

The volume is not working on remotes and very slow to change channels.
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.
Hello , my name is Jack
Perhaps I can help you with this problem but first note this please;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).
That being said , could you please reply to me so i know you are there and we can proceed ?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Expert:  Jack replied 2 years ago.
Hello , can you tell me what volume , what remote and what pieces of equipment we are talking about here ?Tv, cable box , satellite box , dvd etc . etc. ?Model numbers ?
Customer: replied 2 years ago.
Remote for our control 4 system
Expert:  Jack replied 2 years ago.
Sorry then , those remotes are not something I`m comfortable with and will opt out.You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Just stand by and someone should be with you shortly .PS. Do not reply to this or it will be sent back to me instead of reposted.
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. This usually indicates just a temporary controller system glitch, meaning the processor unit for the control4 system.Locate your control4 box, which should be a small black box with lights on the front like "link" and power. Unplug power to that box for 60+ seconds to reboot it, and let me know if that helps.Nathan
Customer: replied 2 years ago.
Ok I will try
Customer: replied 2 years ago.
Power is solid blue wifi is blinking blue and data and link are dark
Customer: replied 2 years ago.
Does that make sense?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Ok r we done?
Expert:  Nathan replied 2 years ago.
Sorry I missed you earlier.Please reply just once - when you send multiple replies like this you get pushed down the queue further each time and it takes me even longer to see it.Reply back to me here on the original question only, posting new ones costs you more and delays me further.
Expert:  Nathan replied 2 years ago.
Were those lights before or after the reboot?