How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My TV will not connect to the Internet

Customer Question

My TV will not connect to the Internet
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hi, What's the model number off the back of the TV?
Customer: replied 1 year ago.
I can't find it
Expert:  Aric replied 1 year ago.
If you can't get the model number off the sticker on the back of the TV, we can't help you.
Customer: replied 1 year ago.
I can't connect to the Internet anymore
Expert:  Aric replied 1 year ago.
If you need help, please scroll up and see all replies.
Customer: replied 1 year ago.
E500i-A1
Expert:  Aric replied 1 year ago.
Thank you. I need to know the following: 1) How old is the TV? 2) Was the internet working before on this TV? 3) Is it a Wi Fi or WIRED connection? 4) If Wi Fi- how far away is the router? 5) What message does the TV give when you try to access a Vizio APP?