How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11817
Experience:  25+ Years Experience in Computers and Electronics
Type Your TV Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Went to turn on my 71 inch dlp Samsung tv and sound came on

Customer Question

went to turn on my 71 inch dlp Samsung tv and sound came on and picture was black in middle and green on outside. now nothing but green and red flashing lights. how do I fix it
Submitted: 2 years ago.
Category: TV
Expert:  Michael Hannigan replied 2 years ago.
Hello. My name is***** will be your Primary Care Technician and I can assist you with your question.
This is a fairly common problem in these televisions and is usually due to the DLP chip. You can see in example of the problem to which I'm referring to see if it matches with what you are seeing. Here is the link to it
If that does match what you're saying, then the repair is in the rest of that video. If it doesn't, then if you could reply and let me know that and also send a picture of the screen if you have one by attaching it to the message here with the paperclip icon or by putting it somewhere that I can view it and provide a link to it.
Expert:  Michael Hannigan replied 2 years ago.
I'm just checking in with you to see how you made out with your TV. Do you need any additional help? If you do, please let me know. I would appreciate a moment of your time to rate my level of service at your convenience. Thank you. Mike