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My 46 inch samsung went black No sound and no pic.

Customer Question
my 46 inch samsung went...
my 46 inch samsung went black No sound and no pic.
Submitted: 2 years ago.Category: TV
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Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 15 minutes by:
7/25/2015
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,003
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Does power light on TV turn On or blink when push power button on TV or its remote?
- Does screen show any glow/backlight when turn On the TV?
Thanks.
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Customer reply replied 2 years ago
no
TV Technician: Shahid, Technician replied 2 years ago
OK, does any relay click sound come from TV when TV power cord plugs in?
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Customer reply replied 2 years ago
how long before i am contacted ?
TV Technician: Shahid, Technician replied 2 years ago
Hi,There is some problem with phone-call-support payment as I see error "Customer payment failed".We can still work it out on this chat thread so can you reply back with following info..- Does any relay click sound come from TV when TV power cord plugs in?- Can you remove back cover of TV for troubleshooting if working on it yourself?Thanks.
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Customer reply replied 2 years ago
this is not working out . so I would rather cancel out of everything
TV Technician: Shahid, Technician replied 2 years ago
No problem, please contact customer service at***@******.*** for billing issue.
Thanks.
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Customer reply replied 2 years ago
what is going on ?
TV Technician: Shahid, Technician replied 2 years ago
Did you get above reply to contact customer service to cancel the question as you asked for it?
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Customer reply replied 2 years ago
shahid I am totally confused and want to cancel this entire TV help repair problem
TV Technician: Shahid, Technician replied 2 years ago
I'm sorry about the confusion, I asked to continue troubleshooting here when phone call support fails to process the payment and you said to cancel the question so I gave you customer service email address to contact about cancellation the question as I have no control over such matters.
Hope this will help to clear the confusion.
I'm still willing/ready to assist you for your TV trouble if you wish to continue.
Thanks.
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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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