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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9386
Experience:  40 years experience as audio,video repair and installation tech
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Have DISH satalitte and techincian says its TV problem not

Customer Question

have DISH satalitte and techincian says its TV problem not satalite problem, pixilating every few minutes , picture is clear then you get a row of blury color
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.
Hello , my name is***** can help you with this problem but first note this please;Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).That being said ,Do you have other equipment like a dvd,bluray,games etc. connected to this tv ?If so , did you notice this problem no matter what equipment is playing on tv ?
Customer: replied 2 years ago.
Yes
Expert:  Jack replied 2 years ago.
Yes as in yes you noticed this problem on other equipment connected ?
Customer: replied 2 years ago.
DVD attached but never use.
Expert:  Jack replied 2 years ago.
can you try it please ?
Customer: replied 2 years ago.
Try what?
Expert:  Jack replied 2 years ago.
The dvd to see if it also does that problem or only the satellite box does it
Customer: replied 2 years ago.
I don't know how to operate the dvd player, have not used in over a year.
Expert:  Jack replied 2 years ago.
O.k then the idea here is to try something else and plugged into another port to see if the tv does it or the sat. box .Or try another tv on that same connection ??
Expert:  Jack replied 2 years ago.
When it does that problem , if you open the tv`s own menu , does it show up correctly or is also affected ?
Customer: replied 2 years ago.
The TV can only be viewed via satalittle, get no local programing. Anything taped on the DVR has the same problem not matter what TV it is viewed on.
Expert:  Jack replied 2 years ago.
You are saying that it does that on other tv`s as well ?Did the sat. tech. know that ?? This info surely points out to a defective satellite receiver /dvr !!Not your tv
Customer: replied 2 years ago.
yes the taped shows have the same problem as live TV, so that idicates reception issues and not TV issue am I understanding you correctly?
Expert:  Jack replied 2 years ago.
100% correct and especially if this happens on other tv`s as well
Customer: replied 2 years ago.
I will get back in touch with DISH, thank you.
Expert:  Jack replied 2 years ago.
If that answers your question please do not forget to rate or you can use the reply button before or after rating if you have other questions , thank you .

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