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Ask Viet - TV Tech Your Own Question
Viet - TV Tech
Viet - TV Tech, Technician
Category: TV
Satisfied Customers: 37491
Experience:  Skills with TV Configurations
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Sorry it took so long to rate and tip you. It just slipped

Customer Question

Hi, sorry it took so long to rate and tip you. It just slipped through. I just bought a laptop. w8. I have it hooked up to my 60 inch tv with hdmi. the image goes off the screen. I cant see the scroll bar. I tried lowering the resolution in the control panel, but that didn't help. What do I do?
Submitted: 2 years ago.
Category: TV
Expert:  Viet - TV Tech replied 2 years ago.
Hi,When you lower the resolution, does it do anything?Did you lower the resolution for the correct display (#1 and/or #2)?How about setting the Multiple displays option to other option? Like Clone, Extend, Projector/external display only, etc.?Please let me know. Thank you.
Customer: replied 2 years ago.

Yes. I'm taking it back to the store. I'll let you know if they fix it. Thanks.

Expert:  Viet - TV Tech replied 2 years ago.
You're welcome. Does another laptop or desktop computer work fine with the TV?Do you have another HDMI cable to try? (or if your laptop has a VGA port or DVI port, then try it with the TV)OK, let me know how it goes. Thank you.