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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9551
Experience:  40 years experience as audio,video repair and installation tech
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I just purchased a used LG 50PG20C-UA tv and I cannot access

Customer Question

I just purchased a used LG 50PG20C-UA tv and I cannot access all of the option on the menu like picture color adjustments any suggestions?
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.
Hello , my name is Jack
Perhaps I can help you with this problem but first note this please;
Website charges if you ask for phone call = $18 ADDITIONAL ( not total ).
That being said , could you please reply to me so i know you are there and we can proceed ?
Customer: replied 2 years ago.
Ok
Customer: replied 2 years ago.
I'm ready
Customer: replied 2 years ago.
Jack are you there?
Expert:  Jack replied 2 years ago.
Yes I`m preparing your answer
Customer: replied 2 years ago.
Ok thanks
Expert:  Jack replied 2 years ago.
ThanksIs it only the color , bright etc. that you cannot access ?If so then open the quick menu (Q.MENU) and under "picture mode" use "expert 1" or "expert 2 " you cannot use the presets like vivid , cinema etc. those presets are "presets" and you cannot change them Give it a try and If that answers your question please do not forget to rate or you can use the reply button before or after rating if you have other questions , thank you .
Expert:  Jack replied 2 years ago.
I believe that the "standard" may also give you control over the picture adjust , give it a try as well
Customer: replied 2 years ago.
In quick mode it won't move off aspect ratio.
Customer: replied 2 years ago.
Same in regular menu it won't move off aspect ratio to picture mode
Expert:  Jack replied 2 years ago.
O.k then go in the menu and look for AV MODE and set it to off and try again
Expert:  Jack replied 2 years ago.
Or picture control>>> manual picture adjust >>> user mode
Customer: replied 2 years ago.
How do I find av mode?
Customer: replied 2 years ago.
It won't move off aspect ratio
Expert:  Jack replied 2 years ago.
Manual is unclear on those but never mind that for now there is something you may want to check here as well , look for INITIAL SETTING >>> MODE SETTING and make sure it is set to HOME , not IN STORE
Customer: replied 2 years ago.
How do I get to initial settings?
Expert:  Jack replied 2 years ago.
in the tv`s menu
Expert:  Jack replied 2 years ago.
give me a minute while I try to decipher the manual ?
Expert:  Jack replied 2 years ago.
Click the link below and let me know when you see it;https://www.dropbox.com/s/vo5d6qkku68tb7j/2015-07-18_0920.png?dl=0
Expert:  Jack replied 2 years ago.
That initial setting will be in the OPTION menu , scroll below whats on the opening screen
Customer: replied 2 years ago.
I saw it and I've also discovered that the lock is on and I don't have the password.
Expert:  Jack replied 2 years ago.
If you simply go in the PICTURE menu , can you set it to STANDARD and then adjust it ?
Expert:  Jack replied 2 years ago.
default password ***** *****
Expert:  Jack replied 2 years ago.
AV MODE is a button on your remote , press it repeatedly and set it to off
Customer: replied 2 years ago.
Tried that it didn't work said wrong password.
Customer: replied 2 years ago.
I'm screwed.
Expert:  Jack replied 2 years ago.
Well that's the default password ***** parental lock etc.Did you try the other adjust ?They don`t require a password
Expert:  Jack replied 2 years ago.
If you mean that you cannot get the password *****`t screw anything yet :)
Customer: replied 2 years ago.
What's the other adjust?
Expert:  Jack replied 2 years ago.
everything I just wrote down above ?If you simply go in the PICTURE menu , can you set it to STANDARD and then adjust it ?AV MODE is a button on your remote , press it repeatedly and set it to off
Customer: replied 2 years ago.
Av mode is off still won't move off aspect ratio.
Customer: replied 2 years ago.
I think it has something to do with it being locked. Can't access any of the settings.
Expert:  Jack replied 2 years ago.
those adjust do not get locked , lets go 1 step at a timeCan you open the PICTURE menu ?If so , what do you see
Customer: replied 2 years ago.
Option menu won't move off language it in highlighted in red
Expert:  Jack replied 2 years ago.
I`m talking about the PICTURE menu
Customer: replied 2 years ago.
Aspect ratio :16:9 highlighted on red with the enter sign
Expert:  Jack replied 2 years ago.
o.k now do you also see PICTURE MODE ?What does it say next to it
Customer: replied 2 years ago.
It's not accessible it's dull gray
Expert:  Jack replied 2 years ago.
what is connected to this tv ?
Expert:  Jack replied 2 years ago.
did you press that AV MODE button on the remote ?
Expert:  Jack replied 2 years ago.
Did you set it to OFF then press the PICTURE button on the remote and see if you can set it to STANDARD ?
Expert:  Jack replied 2 years ago.
Sorry but I did not expect this to take this long and I have things to do for about 1 hour , i can either opt out and repost this question or come back in 1 hour and resume , let me know ?
Customer: replied 2 years ago.
Just a cable box.
Customer: replied 2 years ago.
I think the lock controls everything we can't access.
Customer: replied 2 years ago.
On our other LG tv it does.
Expert:  Jack replied 2 years ago.
did you press that AV MODE button on the remote ?Did you set it to OFF then press the PICTURE button on the remote and see if you can set it to STANDARD ?Sorry but I did not expect this to take this long and I have things to do for about 1 hour , i can either opt out and repost this question or come back in 1 hour and resume , let me know ?
Expert:  Jack replied 2 years ago.
I suppose you cannot get that password ?
Customer: replied 2 years ago.
I did press the av mode to off it didn't work for the picture mode to move off aspect ratio!
Customer: replied 2 years ago.
In an hour is fine. We need to figure out how to get it unlocked!
Expert:  Jack replied 2 years ago.
o.k then I`ll come back with that in approx. 1 hour
Customer: replied 2 years ago.
Ok thanks.
Expert:  Jack replied 2 years ago.
Hello again
Here is the master password ***** LG ;
When asked , enter 0325
Go to the lock menu and enter that password ***** turn off all locks
Customer: replied 2 years ago.
It didn't work
Expert:  Jack replied 2 years ago.
I`m sorry but i will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Just stand by and someone should be with you shortly .
PS. Do not reply to this or it will be sent back to me instead of reposted.