How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 25904
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I am responding (belatedly) to the request

Customer Question

Hi, I am responding (belatedly) to the request for additional information about my Westinghouse TV. The model # ***** ***** and the serial # (just in case) is 7280Y24906086. I have had it for about 2 years. Correction: it is 46 inch
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, and thank you for the information. As of right now, no other content or prior questions are showing on your account, so we'll need to make a fresh start here. Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, most likely a faulty power supply, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).This could also be the result of age related wear and tear, as a 2012 model tv, that type of failure wouldn’t be surprising for this brand - the westinghouse tvs in general tend to be very poorly made, and this particular symptom is very common with them, stemming from the use of inferior quality capacitors on the power supply, which fail and cause difficulty with startup, which will progress until it won't turn on at all anymore. There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation1) Unplug the power cord from the tv2) Wait at least 1 hour (60+ Minutes)3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors. If this reset process does not work, it would unfortunately confirm an internal hardware failure. This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which would require dismantling the set (removing the back panel of the tv), diagnostics with a digital multimeter to test voltages inside, changing out boards as needed, and possibly desoldering/removing and soldering/replacing capacitors (a common failure point).If you’re considering repair at a local shop, you’ll find a typical repair to be around $250-300 for diagnostics, parts, and labor. For a tv of this brand/age, replacement may actually be a more viable option - you can get a brand new 46 inch led tv with a fresh warranty from a more reputable brand, in the $400 range. Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know. Best regards, ***** ***** for the news,Nathan
Customer: replied 2 years ago.
Nathan,I have already viewed and responded to your answer. I found it very helpful.Thanks,
Sent from my BlackBerry® smartphone from Airtel Ghana
Expert:  Nathan replied 2 years ago.
You're very welcome, Eboe. If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at Thank you, ***** ***** a good day,Nathan