How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anthony_Infotech Your Own Question
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14886
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Type Your TV Question Here...
Anthony_Infotech is online now
A new question is answered every 9 seconds

I have a brand new Vizio E48-C2 tv. While watching it, the

Customer Question

I have a brand new Vizio E48-C2 tv. While watching it, the screen goes black and the info box appears at the top of screen and then picture comes back on. This does it repeatedly. The tv does not do this every time it is on. I have found that if I unplug the power cord from the directly behind the tv and wait a minute or so and plug back in -- the tv works fine. Any ideas? Thanks, Jenise
Submitted: 2 years ago.
Category: TV
Expert:  Anthony_Infotech replied 2 years ago.
HelloWelcomeThanks for the Question Have you considered it may be the box for satellite or cable you may be using?you could re-boot the box by unplugging it from wallpower waiting 5 mins then replugging back in again , if you still see this behavour from the set try another input like a DVD player and monitor the set using that just to eliminate the box Let me know how this reboot and test (if necessary)works out Anthony
Customer: replied 2 years ago.
I understand your suggestion, but don't think it's the box due to it being a brand new box from DISH (only had 2 weeks) and why when I disconnect the power from directly behind the tv, the problem is fixed for a while. The tv is a smart tv. But will try your suggestion.
Expert:  Anthony_Infotech replied 2 years ago.
Yes you have to eliminate IT and the lead that goes from the box to the TV so if its HDMI please consider swapping the lead
Another way of eliminating the box is to monitor a DVD player or similar however if its very intermittent that may be a problem.
Most of the time we get issues like this it turns out to be a signal issue generated by the box however let me know your findings before we move on